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Tarragona, Cataluña
Reservations Call Center Agent
Reservations Call Center Agent
Job Offer: Reservations Call Center Agent
Estival Group Hotels & Resorts is looking for a Reservations Call Center Agent for our headquarters in La Pineda (Vila-seca, Tarragona). We are looking for a proactive, dynamic, and positive individual, capable of integrating into a busy team and focused on providing excellent customer service.
MAIN FUNCTIONS
- Direct booking management by phone and email.
- Handling incoming and outgoing calls related to reservations.
- Management of reservations for our establishments in Andorra and Costa Dorada (previous experience in these destinations will be valued).
- Clear and detailed information on availability, services and conditions.
- Efficient resolution of queries and incidents.
- Registration, monitoring and updating of data in internal systems.
- Coordination with other departments to ensure an optimal customer experience.
REQUIREMENTS
- Demonstrable prior experience in call center or reservations department.
- Essential languages: fluent Catalan and Spanish; fluent English and French.
- German will be valued.
- Knowledge of PMS management (ACI / Ulyses highly valued).
- Experience with management tools (channel manager and revenue processes) is a plus.
- Basic office skills.
- Highly proactive, dynamic, decisive profile with a great ability to integrate into high-activity teams.
- Ability to work in an organized manner in changing or high-pressure environments.
OFFERED
- Fixed-term intermittent contract (seasonal work 6-9 months/year), with a real possibility of becoming permanent depending on performance and the needs of the group.
- Shift schedule (morning or afternoon) with two days off per week.
- Salary according to the collective agreement, with the possibility of improvement depending on the candidate's experience and merit.
- Immediate start.
- Professional, dynamic and collaborative work environment.
- Development opportunities within Estival Group.
- A driver's license and residence in the area will be considered an asset.
Tarragona, Cataluña
Gardener
Gardener
Estival Torre de la MoraJob Offer: GARDENER
Estival Group Hotels & Resorts is looking for a GARDENER to join our team at Camping Torre de la Mora (Tarragona). We are looking for a responsible person with experience in maintaining outdoor areas and a keen eye for detail.
MAIN FUNCTIONS
- General maintenance of garden areas and outdoor spaces.
- Performing tasks such as watering, pruning and caring for plants.
- Proper use, care and maintenance of the provided materials and tools.
- Support in tasks related to the general maintenance of the exterior facilities.
REQUIREMENTS
- Previous experience in gardening.
- Ability to work outdoors and moderate physical effort.
- Punctuality, responsibility and commitment.
- Basic knowledge of irrigation and pruning.
OFFERED
- Seasonal contract with the possibility of continuation within Estival Group.
- Schedule to be determined according to operational needs.
- Salary according to agreement.
- Joining a well-established company and a stable work environment.
Tarragona, Cataluña
Cleaning Staff
Cleaning Staff
Estival Torre de la MoraJob Offer: Cleaning Staff
Estival Group Hotels & Resorts is looking for CLEANING STAFF for its Torre de la Mora Campsite (Tarragona). We are looking for responsible individuals with experience in cleaning accommodations and a keen eye for detail.
MAIN FUNCTIONS
- Cleaning and preparation of accommodations and assigned areas.
- Replenishment of materials and basic control of consumables.
- Compliance with hygiene, quality and safety protocols.
- Reporting of incidents detected during the service.
REQUIREMENTS
- Minimum experience in cleaning accommodations (camping, hotels or similar).
- Proactive attitude, responsibility and ability to work in a team.
- Availability to work shifts.
OFFERED
- Shift work schedule with two days off per week.
- Fixed-term intermittent contract.
- Working in a natural and pleasant environment.
- Dynamic team and good working environment.
- Possibility of promotion and/or mobility within Estival Group.
- A driver's license and residence in the area will be considered an asset.
Tarragona, Cataluña
Receptionist (Camping)
Receptionist (Camping)
Estival Torre de la MoraJob Offer: RECEPTIONIST
Estival Group Hotels & Resorts is looking for a RECEPTIONIST for its Camping Torre de la Mora (Tarragona). We are looking for a customer-oriented, organized person with strong problem-solving skills who thrives in a fast-paced environment.
MAIN FUNCTIONS
- Customer service at reception (counter, email and telephone).
- Check-in/check-out management.
- Booking management, availability, modifications and tracking.
- Resolving simple incidents and coordinating with other departments.
- Basic digital customer support (multimedia, connectivity and services).
REQUIREMENTS
- Experience in customer service and reception tasks.
- Good command of languages, mainly English and French (German or others will be valued).
- Catalan and Spanish are essential.
- Knowledge of PMS Master Camping (highly valued) and other management programs (channel manager, etc.).
- Good disposition, positive attitude and ability to work in a team.
OFFERED
- Seasonal work with the possibility of continued employment linked to Estival Group.
- Shift work schedule (morning or afternoon) and two days off per week.
- Salary according to agreement.
- A driver's license and residence in the area will be considered an asset.