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COVID-19

Última revisión: 24/03/2020

Important information for our customers

At Estival Group we have as a priority objective the safety and well-being of our clients and workers. We are aware that COVID-19 pandemic is currently generating a situation that affects travellers globally.

We inform you that according with the Royal Decree of the Spanish Government that dictates the closing of all hotels by force majeure, we have proceeded to close our establishments.

Family
Family

Establishments affected by closures

We provide details of the list of establishments affected by temporary closing of their activity. Closing period will be updated on a regular basis and we will announce by our communication media, the new opening dates:

Establishment
Email
Area
Estival Park****
Costa Daurada
Estival Centurión****S
Costa Daurada
Estival ElDorado Resort****S
Costa Daurada
Estival Torrequebrada****
Costa del Sol
Estival Isla Cristina****
Costa de la Luz
Estival Isla Antilla****
Costa de la Luz
Hotel Vilamarí****
Barcelona
Hotel Sporting****
Andorra
Hotel&Apartaments Caribou****
Andorra
Hotel Cristina***
Andorra
Camping Torre de la Mora
Costa Daurada
Camping Vendrell
Costa Daurada
Club Euro Sport
Costa Daurada
Aquum Spa&Wellness
Costa Daurada
El Buffet de Altafulla
Costa Daurada
Family

Cancellation policy

For all our clients with reservations, we offer all the facilities to change the dates even if their reservation is with a non-refundable rate.

If your reservation has been affected by the period of extraordinary closing, we offer you the possibility to modify the dates of your reservation, or if you prefer to cancel free of charge within any of our rates. In the Non-Refundable and the Refundable rates with prepayments made by gateway, these payments will be refunded if you decide not to change the dates of your reservation.

Family

Security and communication

In addition to the above mentioned, these are the main actions we are taking to ensure the safety of our customers, employees and communities in which we operate:

  • Permanent communication with international and local health authorities and government institutions.
  • Continuous updating of information to customers and employees.
  • Total, commitment to the rules and regulations necessary to prioritize your health and well-being.

We are convinced that this situation will be overcome. Meanwhile we are working to improve our products and doing our best to ensure we can welcome you back to our establishments once the situation has been normalized.