Última revisión: 24/03/2020
At Estival Group we have as a priority objective the safety and well-being of our clients and workers. We are aware that COVID-19 pandemic is currently generating a situation that affects travellers globally.
We inform you that according with the Royal Decree of the Spanish Government that dictates the closing of all hotels by force majeure, we have proceeded to close our establishments.
We provide details of the list of establishments affected by temporary closing of their activity. Closing period will be updated on a regular basis and we will announce by our communication media, the new opening dates:
For all our clients with reservations, we offer all the facilities to change the dates even if their reservation is with a non-refundable rate.
If your reservation has been affected by the period of extraordinary closing, we offer you the possibility to modify the dates of your reservation, or if you prefer to cancel free of charge within any of our rates. In the Non-Refundable and the Refundable rates with prepayments made by gateway, these payments will be refunded if you decide not to change the dates of your reservation.
In addition to the above mentioned, these are the main actions we are taking to ensure the safety of our customers, employees and communities in which we operate:
We are convinced that this situation will be overcome. Meanwhile we are working to improve our products and doing our best to ensure we can welcome you back to our establishments once the situation has been normalized.